About the Job:

The telecommunications and digital technology sector has Comcast as its leading company. The company delivers dependable services which enable people and their families and businesses to stay connected. Comcast operates as a Fortune 50 company dedicated to delivering innovative solutions with high-quality service and complete customer satisfaction. The organization bases its operations on four core values which include respect and integrity and teamwork and teamwork and delivering outstanding service.

The Online Customer Sales Advisor (Chat-Based) position at Comcast represents an attractive remote work opportunity for candidates. The position enables employees to work from home by using online chat to interact with customers. The position provides a dependable remote work opportunity with competitive compensation and complete training and direct customer contact. The position provides unlimited commission potential which makes it suitable for people who want to reach their targets.

The Online Customer Sales Advisor position at Comcast provides an excellent opportunity for career development in telecommunications and digital customer service operations.

About the Role:

The Online Customer Sales Advisor position operates as a home-based job which requires sales and support activities through online chat only. The secure online chat system of Comcast allows you to serve customers without needing to make phone calls. Customers initiate contact through the system to ask about service plans and promotions and account problems and pricing details.

Your main duty requires you to assist customers during their buying process. You need to provide customers with accurate information while understanding their needs to recommend suitable solutions.The consultative selling method enables customers to discover suitable solutions instead of selecting products randomly from the available options.

Your written communication skills which demonstrate professionalism and empathy will determine your success in this position. You need to handle multiple chat sessions simultaneously to give complete and precise answers to every customer.The organization strives to provide top-notch assistance to every customer through their customer service contact points.

Your main responsibility will be to provide outstanding customer service while simultaneously meeting your sales performance goals.Comcast provides complete training to teach you about its products and systems and effective customer interaction methods.

Compensation and Schedule:

The company provides an attractive compensation package for this position. The Online Customer Sales Advisor position at Comcast pays $14.50 per hour as base pay which provides stable financial support. Your annual commission earnings will exceed $17,000 without any limit on your earning potential. Your earning potential directly depends on your performance because top advisors achieve results that surpass the established numbers.

The company provides employees with adaptable scheduling options which run from 6:00 AM to Midnight EST throughout Sunday through Saturday. The schedule flexibility enables you to select work hours that match your personal needs while you can also take additional shifts during peak periods to boost your earnings.

The Online Customer Sales Advisor position at Comcast offers a remote job that provides financial security and career development opportunities with flexible work arrangements.

Key Responsibilities:

1. Sales & Customer Engagement

Your role as Online Customer Sales Advisor involves using consultative sales methods to assist customers in finding Comcast services that match their requirements. You will actively listen to customers before explaining product details and suggesting individualized solutions. Your main duty is to deliver genuine value to customers while you work to achieve or surpass your sales targets.

2. Excellent Customer Support

The job requires you to provide fast and professional chat support to customers while maintaining a friendly attitude.Your primary duty requires you to answer customer inquiries while resolving their issues and transform their questions into chances to deliver useful solutions. Your dedication to delivering top-notch customer service enables you to build trust with customers which leads to their loyalty.

3. Master Product & Process Knowledge

You must demonstrate complete knowledge about Comcast services including internet plans and TV services and mobile phone plans and their corresponding prices and promotional offers.Your ability to give customers accurate and reliable information depends on your understanding of Comcast product and service offerings.

4. Professionalism & Integrity

The organization needs staff members who maintain professional conduct by performing honest work practices and showing respectful and transparent behavior. All advisors at the company must demonstrate these values when they interact with their customers. Your professional conduct and honest communication methods are essential because customers need accurate information from you.

5. Strong Written Communication

The chat platform requires you to maintain professional writing standards for all customer interactions. Your typing speed should be fast while you maintain clear communication and maintain a friendly tone in every written message. Your ability to communicate effectively leads to better customer satisfaction during their interactions with your company.

6. Adaptability

The telecommunications sector experiences regular changes because of new service plans and system updates and procedural changes.The path to success for advisors requires them to demonstrate flexibility and their willingness to acquire new knowledge. Your ability to adapt will help you maintain confidence and achieve success in a dynamic work environment.

7. Team Collaboration

The remote nature of this position does not prevent you from joining a unified team that offers support to its members. The virtual meetings and training sessions and performance evaluation sessions are available to all advisors who work remotely. The team works together to exchange knowledge and develop new competencies which leads to achieving common organizational targets.

8. Technology Proficiency

The advisors operate multiple digital platforms which include CRM software and chat platforms and internal databases.Your technology skills allow you to provide quick responses while keeping your answers accurate and delivering a smooth customer service experience.

9. Reliability & Flexibility

The fast-paced nature of chat operations requires advisors to maintain consistent performance levels. The position requires employees to maintain excellent attendance while being available to work evening shifts and weekends and occasional overtime when needed. The team achieves success through your dependable work performance which enables operations to operate continuously.

10. Outbound Follow-Up

The majority of customer interactions occur through inbound chat but there are situations which require you to make brief outbound calls for transaction completion and additional assistance. The follow-up process enables customers to receive the highest level of service.

Company Expectations:

All employees at Comcast must fulfill these fundamental requirements.

• All Comcast employees must provide exceptional customer service through their ability to create exceptional customer experiences.
• The company requires employees to demonstrate digital tool proficiency because it leads to better operational performance and precise work outcomes.
• All employees need to participate in feedback initiatives and professional development programs to achieve personal and professional growth.
• The company requires all employees to achieve their sales targets while generating quantifiable results.
• All employees must foster an environment which promotes inclusiveness and maintains ethical conduct and respectful behavior.
• Every task and interaction requires you to maintain professional conduct.
• The team success depends on your ability to work with your colleagues and leaders to reach common organizational targets.
• The company values which drive its success include service excellence and integrity and teamwork according to Comcast’s strong organizational focus.

Compensation & Benefits:

The compensation package at Comcast provides employees with financial security and career development opportunities and health benefits for their well-being.

Pay Structure;

• Base Pay: $14.50 per hour
• The commission system allows employees to achieve annual earnings exceeding $17,000.
• The total target earnings for this position amount to $22.67 per hour.
• Commissions: Unlimited earning potential

The compensation system provides performance-based rewards to advisors who achieve success while offering unlimited earning potential to motivated staff members.

Benefits Package:

The organization gives its staff members access to complete benefit packages which include medical insurance and dental insurance and vision insurance and retirement savings plans and paid vacation time and holidays and career development programs and employee wellness resources.

The company provides these benefits to demonstrate its dedication to supporting employee success in their professional and personal domains.

Required Qualifications

The Online Customer Sales Advisor position requires candidates to meet the following requirements.

• The applicant needs to have either a High School Diploma or GED certificate.
• The candidate should have between 0 to 2 years of experience in customer service or sales.
• The candidate needs to prove exceptional skills in both written and spoken communication methods.
• The candidate needs to prove their ability to manage various tasks while keeping their work area organized in a fast-paced work environment.
• The candidate needs to show genuine interest in working as a remote customer support agent who uses chat-based communication.
• The position suits candidates who are new to sales and customer service as well as those who have some experience in these fields.

About Comcast:

Comcast operates as a leading telecommunications and technology company based in Philadelphia Pennsylvania. The company exists to provide customers with modern technology solutions and dependable network services and exceptional service quality. The company dedicates itself to developing new technologies while fostering an inclusive workplace environment that promotes continuous improvement for its employees.

The Online Customer Sales Advisor position at Comcast offers remote work opportunities with career growth potential and competitive compensation to candidates who want to build a long-term career. The company values its staff members while using technology to serve communities through its commitment to innovation and inclusion.